Technical Support

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This document lists all the available support documents. It has sections for Windows and Macintosh problems.

Windows Vista Support: The only products which we currently support on Windows Vista™ have the Works with Vista Logo. Click here for the list of software and versions which we support on Windows Vista. We are currently working our way through our products and making the required changes for Windows Vista.

To contact our technical support please fill out our online form giving as much information as possible about your problem. Please include details of the machines you have tested it on and if appropriate attach a file which illustrates the problem.

If you would like to complete our customer satisfaction questionnaire then please click here.

Windows

• W0007 Installing Betsi the Tudor Dog, The Evacuees, Patch The Puppy, Find it, Fix it or Guardians of the Greenwood to run from a Network drive.
• W0012 Problems running Assessment Disk in secure environments.
• W0014 Maths Circus Acts 1, 2 & 3 Data File Permissions. (Maths Circus Acts 1 & 2 have been superseded by Maths Circus Acts 4 & 5)
• W0015 SuperSpell 2 Database Server Connection Problems.
• W0016 SuperSpell Assessment Disk Printing Problems.
• W0017 SuperSpell 2 Exiting When Loading Problems.
• W0018 Error installing SuperSpell 2 Database Server

Macintosh

• W0015 SuperSpell 2 Database Server Connection Problems.
• M0002 SuperSpell 2 Mac OS X performance improvements and Exiting When Loading Problem fix.

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